Returns & Exchanges
At O'Neill, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Whether it's a wetsuit or a graphic tee, we make the process seamless so you can get back to the water.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or save the QR code for a digital drop-off.
Pack Your Gear
Securely place your items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.
Ship and Track
Drop your package off at any authorized shipping location and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing